NEW YORK—Insurers will make greater use of social media and mobile technologies in the coming years, according to a new report from Celent L.L.C., which is part of New York-based Marsh & McLennan Cos. Inc.'s Oliver Wyman unit. The ... [full story]

USAA, The Hartford and Kaiser Permanente are among the leaders in customer service and loyalty, according to a new study. Satmetrix’s Net Promoter Benchmark reported that USAA dominated the auto and homeowner’s insurance sectors with a net promoter score ... [full story]