AXA Non-life Insurance Company Ltd., Japan has selected NICE Systems to supply its VoIP solution for centralizing recording of customer interactions in its multi-site environment.

The insurance provider will use NICE’s unified architecture to implement centralized recording for hybrid capture of TDM and VoIP customer interactions, across four sites.

NICE’s system offers resilience, advanced redundancy capabilities, and a suite of applications for liability and risk management. The system will capture interactions on IP and digital phones from various leading vendors for AXA Non-life Insurance Company.

According to Doron Ben-Sira, president of NICE APAC, financial services organizations want to harness the power of interaction analytics to address key challenges in regulatory compliance, risk management, and corporate governance.

“NICE is leading the market in large-scale, mission-critical deployments of VoIP recording. Our VoIP solutions along with our advanced applications for quality monitoring, liability and interactions analytics have become the de-facto choice for organizations whether operating in pure VoIP or hybrid environments,” he said in a press release.

AXA Non-Life Insurance Company Limited (AXA Direct Japan) is a member of the AXA Group companies in Japan. The company has more than 400 agents and 100 administrative staff working in the organization, which has four call centers located in different regions within Japan.

NICE Systems (News - Alert) made news earlier this month when it received a follow-on order for its smart video solutions to help secure the Eiffel Tower.

NICE will streamline security operations and protect the Eiffel Tower with real-time, distributed digital video security solutions and advanced video analytics. The site managers can use the system to identify risk in real time, make optimal decisions, and take action that improves security.

For more information, visit NICE Systems or AXA Non-life Insurance Company Ltd.

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By Anuradha Shukla
TMCnet Contributing Editor

Anuradha Shukla is a contributing writer for TMCnet covering call centers, CRM and information technology.

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